26 - 28 January, 2016 - Park Plaza Victoria, London, United Kingdom

Contact Us: +44(0) 207 036 1300

Download the Agenda

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Download the Agenda

Download the Agenda

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Welcome to CEM in Telecoms Global Summit 2016!

As it becomes clear that operators cannot have a best-in-class customer experience without having an all-round view of their customers, the CEM debate and discussion continues to rage. Being able to deliver a seamless customer experience in an increasingly joined-up, multi-channel world has become the top priority for operators.

Thought Provoking Keynotes and Interactive Panels from Your Expert Speakers

Mehmet Ali Akarca
CEO Corporate Business
Turk Telekom
Sachin Kumar Das
VP Customer Service Mobility Operations
Carlos Graham
VP Customer Experience
Markus Eberhard
SVP Online & Cross-Channel Support

Become the customer champion within your organisation, and  join 250+ customer experience leaders from across the globe at CEM Global Summit 2016 – the world’s premier meeting place for the CEM in telecoms community.

As ever, this exclusive forum will showcase the most comprehensive agenda in the market. Take part in 3 days and 40+ interactive debates, workshops, panel discussions, case studies and roundtables to dive deeper into issues such as digital transformation, omni-channel process design, and how to leverage advanced analytics to achieve that sought-after 360 degree view of your customers.

Highlights from Customer Experience Management in Telecoms Global Summit 2015

New for 2016!

  • Benefit from exclusive C-Suite keynotes and panel discussions to discover how to embed customer-centricity into the DNA of your company
  • Choose from multiple topic streams and case studies to benchmark your CEM strategies against  your peers
  • Request an invitation to the CEM Leaders Boardroom sessions, where VP and C-level participants can freely share their challenges and solutions in a closed-door setting
  • Watch this space for the release of the CEM Global app, to ensure you’re up-to-date with all the latest agenda advancements and connect with other attendees

  Download the 2015 Agenda to see what you missed

  Click here to get the agenda emailed to you

What 2015 attendees said about the event...

Post Show Report

At 2015’s CEM in Telecoms Global Summit, over 200 old friends and new colleagues returned to London once again to chart how far the industry has come (and still has to go!) in the world of customer experience management.

Don’t miss the world's leading CEM in Telecoms event and join in the conversation on twitter #CEMTelecoms

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