Customer Experience Management in Telecoms - Jan 2016

25 - 27 January, 2016

London, UK

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Welcome to CEM in Telecoms Global Summit 2016!

As it becomes clear that operators cannot have a best-in-class customer experience without having an all-round view of their customers, the CEM debate and discussion continues to rage. Being able to deliver a seamless customer experience in an increasingly joined-up, multi-channel world has become the top priority for operators.

To discover how to tackle this, you should join 250+ CEM leaders from across the globe who will come together at CEM Global Summit 2016 - the world’s premier meeting place for the CEM in telecoms community. As ever, this exclusive forum will showcase the most comprehensive agenda in the market. Take part in 3 days and 40+ interactive debates, workshops, panel discussions, case studies and roundtables to dive deeper into issues such as employee engagement, self-service strategies, social networking and how to build that sought-after 360 degree view of your customers.

>>> For details of what you missed in January this year, Download the post-show report now

Benefit from the expertise of 40+ expert speakers and panelists and walk away with the tools and strategies you need to successfully deliver a consistently positive customer experience in an increasingly complex, digital world.

New for 2016! Ensure you get the most value from the event by choosing from multiple topic streams and creating a conference agenda tailored specifically to your needs, or request an invitation to the CEM Leaders Boardroom sessions, where VP and C-level participants can freely share their challenges in a closed-door setting.

Don’t miss the world-leading CEM in Telecoms event and join in the conversation on twitter #CEMTelecoms

Plus! Please visit our Resource Centre below for content pieces created by the Telecoms IQ team to help you with your business  strategies.



2014 Summit Overview:

  • CEM in Telecoms Global Summit 2015 - Post Show Report CEM in Telecoms Global Summit 2015 - Post Show Report
    At 2015’s CEM in Telecoms Global Summit, over 200 old friends and new colleagues returned to London once again to chart how far the industry has come (and still has to go!) in the world of customer experience management.

    Aside from sharing strategies and tactics, catching up on industry news and (re-)connecting, this year’s event touched on some of the new trends we must adopt and challenges we must face to remain competitive at both a local and global scale. Download the post show report now to find out more.

  • Customer Experience in the Telecoms Sector 2015: A Global ReportCustomer Experience in the Telecoms Sector 2015: A Global Report

    Delivering best-in-class customer experience in a multi-channel world

    Telecoms markets around the world are totally saturated, and with churn rates remaining high, delivering a sophisticated and personalised service through multiple channels has become a top priority for operators all over the globe. Produced ahead of the Customer Experience Management in Telecoms Global Summit, this report highlights global CEM trends and case studies as well as featuring expert insight on customer retention, improving employee engagement and delivering a best-in-class network experience.

    This 38-page report also explores some of the key strategies that operators need to successfully deliver a consistently positive customer experience in an increasingly complex digital world.

  • 7 Key Operator Insights: The Global Customer Experience7 Key Operator Insights: The Global Customer Experience

    As it becomes clear that operators cannot have a best-in-class customer experience without having an all-round view of their customers, the CEM debate and discussion continues to rage. Being able to deliver a seamless customer experience in an increasingly joined-up, multi-channel world has become the top priority for operators. Ahead of the Customer Experience Management in Telecoms Global Summit 2015, Telecoms IQ asked key speakers and leading customer professionals from the telecoms industry to define good customer experience, reveal the biggest obstacles they face in achieving excellent customer experience and reveal their top tips for an effective customer experience strategy.

Download the Agenda

2016 Speakers

Turk Telekom
Mehmet Ali Akarca
CEO Corporate Business
Turk Telekom
ETB
Carlos Graham
VP Customer Experience
ETB
Indosat
Rudy Dalimunthe
Head of Customer Experience
Indosat
Tigo Ghana
Stephen Essien
Director Customer Operations
Tigo Ghana

Sponsors & Exhibitors
2016 Sponsors
SpatialBuzz
Media Partners

What others have to say

“The event was hugely valuable - meeting such a broad array of companies, suppliers and vendors from all over the world and all aspects of the telecoms industry. I would recommend this conference to any colleagues who want to get an understanding of how competitors are already delivering improvements." Customer Experience Consultant, Vodafone UK
“It’s a mandatory annual event!" Head of Customer Experience Program, SFR
“This conference has exceeded all my expectations. The preparation and the conference management were awesome. Very well done and looking forward to working together again in the future" Head of Customer Care Consumer, Vodafone Egypt
“Best in class conference organization!" Senor Manager Development and Support, Bilzoo Broadband & Media
“Very well organised event, great networking opportunities – I gained a lot of insights from best practices around the world" Customer Care Manager, CYTA

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