26 - 28 January, 2016 - Park Plaza Victoria, London, United Kingdom

Contact Us: +44(0) 207 036 1300

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Download the Agenda

Download the Agenda

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Welcome to CEM in Telecoms Global Summit 2016!

As it becomes clear that operators cannot have a best-in-class customer experience without having an all-round view of their customers, the CEM debate and discussion continues to rage. Being able to deliver a seamless customer experience in an increasingly joined-up, multi-channel world has become the top priority for operators.

Thought Provoking Keynotes and Interactive Panels from Your Expert Speakers

Mehmet Ali Akarca
CEO Corporate Business
Turk Telekom
Flavio Lang
TIM Fiber
Erim Taylanlar
Markus Eberhard
SVP Online & Cross-Channel Support
Carlos Graham
VP Customer Experience
Sachin Kumar Das
VP Customer Service Mobility Operations
Ignacio Muraira
IT Director/Chief Information Officer
Yigit Berktash
Chief Technology Officer
Jacqueline Furentes
VP Business Customer Experience
Globe Telecom
Will Gibson
VP Retail
Cable & Wireless Communications
Amanda Hutton
VP Customer Experience & Delivery
Lars Gudbrandsson
Vice President - Customer Channels
Bas Wolfs
Global Director Omnichannel Distribution
Telenor Group
Fahida Saib
Chief Client Services Officer
Internet Solutions
Rubaba Dowla
Chief Service Officer
Susan Wakefield
Customer Experience Director
Sky Italia
Vit Subert
Business Division Director
O2 Czech Republic
Fiipa Henriques
Director Customer Care and Continuous Improvement
Jeremy Curtin
Director of Digital
Johann Schradt
Director Customer Experience Assurance
Andri Wibawanto
VP Customer Care Management
Urmil Gohil
Director Customer Care & Direct Channels
Smart Mobile
Jean-Marc Balquet
Customer Analytics Director
Jan Heyens
Director Retail Transformation
Herbert Schoeberl
Director Digital
Telenor Serbia
Gary Trehair
Executive Head: Self Service and User Experience

Become the customer champion within your organisation, and  join 250+ customer experience leaders from across the globe at CEM Global Summit 2016 – the world’s premier meeting place for the CEM in telecoms community.

As ever, this exclusive forum will showcase the most comprehensive agenda in the market. Take part in 3 days and 40+ interactive debates, workshops, panel discussions, case studies and roundtables to dive deeper into issues such as digital transformation, omni-channel process design, and how to leverage advanced analytics to achieve that sought-after 360 degree view of your customers.

Highlights from Customer Experience Management in Telecoms Global Summit 2015

New for 2016!

  • Benefit from exclusive C-Suite keynotes and panel discussions to discover how to embed customer-centricity into the DNA of your company
  • Choose from multiple topic streams and case studies to benchmark your CEM strategies against  your peers
  • Request an invitation to the CEM Leaders Boardroom sessions, where VP and C-level participants can freely share their challenges and solutions in a closed-door setting
  • Watch this space for the release of the CEM Global app, to ensure you’re up-to-date with all the latest agenda advancements and connect with other attendees

  Download the 2015 Agenda to see what you missed

  Click here to get the agenda emailed to you

What 2015 attendees said about the event...

Post Show Report

At 2015’s CEM in Telecoms Global Summit, over 200 old friends and new colleagues returned to London once again to chart how far the industry has come (and still has to go!) in the world of customer experience management.

Don’t miss the world's leading CEM in Telecoms event and join in the conversation on twitter #CEMTelecoms

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