25 - 27 January, 2016 - Park Plaza Victoria, London, United Kingdom

Contact Us: +44(0) 207 036 1300

Download the Agenda

Sponsorship Opportunity

Download the Agenda

Download the Agenda

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Sponsorship Opportunity

Sponsorship Opportunity

Welcome to CEM in Telecoms Global Summit 2016!

Choose your region for your customised experience

Are you being forced to revamp your CEM strategies by the increasing demands of His Highness, the Customer?

To deliver those "WOW" experiences that will provide you with long-term satisfaction and revenues, join 300+ of your peers and discuss how to achieve that elusive 360 view of the customer and develop a truly omni-channel and seamless customer management strategy.

Your #1 Customer Service Event




Sponsors & Exhibitors


Countries Represented


Expert Speakers


Representation from outside Europe


Operators Presented

Thought Provoking Keynotes and Interactive Panels from Your Expert Speakers

New for 2016!

Ensure you get the most value from the event by choosing from multiple topic streams and creating a conference agenda tailored specifically to your needs, or request an invitation to the CEM Leaders Boardroom sessions, where VP and C-level participants can freely share their challenges in a closed-door setting.

Highlights from Customer Experience Management in Telecoms Global Summit

What 2015 attendees said about the event...

Post Show Report

At 2015’s CEM in Telecoms Global Summit, over 200 old friends and new colleagues returned to London once again to chart how far the industry has come (and still has to go!) in the world of customer experience management.

Don’t miss the world's leading CEM in Telecoms event and join in the conversation on twitter #CEMTelecoms

Sponsors & Exhibitors
Media Partners