Welcome to CEM in Telecoms Global Summit 2016!
As it becomes clear that operators cannot have a best-in-class customer experience without having an all-round view of their customers, the CEM debate and discussion continues to rage. Being able to deliver a seamless customer experience in an increasingly joined-up, multi-channel world has become the top priority for operators.
To discover how to tackle this, you should join 250+ CEM leaders from across the globe who will come together at CEM Global Summit 2016 - the world’s premier meeting place for the CEM in telecoms community. As ever, this exclusive forum will showcase the most comprehensive agenda in the market. Take part in 3 days and 40+ interactive debates, workshops, panel discussions, case studies and roundtables to dive deeper into issues such as employee engagement, self-service strategies, social networking and how to build that sought-after 360 degree view of your customers.
>>> For details of what you missed in January this year, Download the 2015 agenda now.
Benefit from the expertise of 40+ expert speakers and panellists and walk away with the tools and strategies you need to successfully deliver a consistently positive customer experience in an increasingly complex, digital world.
New for 2016! Ensure you get the most value from the event by choosing from multiple topic streams and creating a conference agenda tailored specifically to your needs, or request an invitation to the CEM Leaders Boardroom sessions, where VP and C-level participants can freely share their challenges in a closed-door setting.
Don’t miss the world-leading CEM in Telecoms event and join in the conversation on twitter #CEMTelecoms
Plus! Please visit our Resource Centre below for content pieces created by the Telecoms IQ team to help you with your business strategies.
2014 Summit Overview: