The #1 Quality Assurance Software
Heyware has developed a cloud-based platform to help customer services organisations to do things right and thus increase customer satisfaction while decreasing costs.
Transaction monitoring and calibration supports best practices methodologies
Heyware has developed the transaction monitoring and calibration software Userinsights©. Studies show that almost 75% of all errors that are made in is non-agent related? And existing QA software handle expensive errors on agent level - not process level. Our software identifies both agent and process level quality flaw and provides easy follow-up and management overview.
Industry leading adaptive learning system
Heyware has initiated a global collaboration with the industry leader of adaptive learning systems, Area9. Because it’s adaptive, the time spent on acquiring new knowledge or recharge existing knowledge can be reduced with up to 50%.
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To find out how you can benefit from Heyware’s comprehensive quality solutions please sign-up for a free live demo on heyware.com.