Ericsson enables communications service providers to capture the full value of connectivity. Our portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency and find new revenue streams.
Ericsson’s best-in-class portfolio of OSS & BSS solutions is the most comprehensive in the industry. Our flagship customer experience management (CEM) solution, Ericsson Expert Analytics provides actionable insights from big data to improve the business and delight customers. Expert Analytics is rated a marketing leading solution by Gartner and others, and our operator customers are speaking up about the value they are realizing as they seek to deliver the best experience for new services while maintaining efficiency.
Ericsson Expert Analytics is a real time, multivendor, cross domain, big data analytics platform that produces actionable insights about customer experience and customer behaviour that can drive decisions (and even automate actions) across marketing, customer care, operations and planning.
Real time, near-network correlation, coupled with unique, proven and patented algorithms, data models and business rules provide actionable insights about customer symptoms, root causes and next best actions, thus reducing handling time, rebound rate and escalations for customer impacting events.
Ericsson Expert Analytics can make big data analytics investments produce big dividends, empowering the service provider with the knowledge of how to delight customers and efficiently deliver a superior experience.