28 - 30 January, 2020
London, UK

Susan Oudshoorn


CX Chapter Lead
KPN

Conference Day Two

Tuesday, June 1st, 2021


14:15 ADVANCING CX: FROM REDECORATING TO REMODELING

  • How we incorporate Design Thinking and Doing in our Customer Journey Design and throughout the whole company.
  • How we are expanding Customer Journey Analytics as a stearing mechanism for both customer facing employees and senior management.
  • Scaling up CX: from department to mindset

Check out the incredible speaker line-up to see who will be joining Susan.

Download The Latest Agenda