29 - 31 January, 2019
Novotel London West, London, United Kingdom

Susan Oudshoorn


CX Chapter Lead
KPN


15:15 ADVANCING CX: FROM REDECORATING TO REMODELING

  • How we incorporate Design Thinking and Doing in our Customer Journey Design and throughout the whole company.
  • How we are expanding Customer Journey Analytics as a stearing mechanism for both customer facing employees and senior management.
  • Scaling up CX: from department to mindset


Check out the incredible speaker line-up to see who will be joining Susan.

Download The Latest Agenda