29 - 31 January, 2019
Novotel London West, London, United Kingdom

Omar Javaid


Chief Product Officer
Vonage


14:45 UTILISING CHATBOTS TO BUILD CUSTOMER RELATIONSHIPS

As AI becomes part of consumers’ everyday lives, chatbots will play an ever-growing role in defining how operators connect to consumers. By leveraging chatbot and AI technology via APIs, we can not only increase customer loyalty by engaging with them in deeper, more personal ways, but we can also make it quicker and easier to solve problems and address their needs and wants.
 
Through a series of use cases, Omar Javaid will share how telecom service providers today can best unlock the potential of chatbot and AI technology to enhance their customer journey and build stronger customer relationships.


Check out the incredible speaker line-up to see who will be joining Omar.

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