29 - 31 January, 2019
Novotel London West, London, United Kingdom

Michael Seeger


Global Head of Analytics & Assurance Sales
Ericsson


9:15 INDIVIDUAL CUSTOMER ANALYTICS – THE POWER OF AUTOMATED INSIGHTS & COMMUNITY EXPERTISE

Ericsson’s Flagship solution Ericsson Expert Analytics (EEA) is one of the fastest expanding CEM & Analytics platforms
in the Telco Industry. The session will focus on success factors and give you ideas how to accelerate your Customer
Experience activities. You will rethink and complement your current approach as we touch topics like:
  • The meaning and power of TRUE customer centric analytics
  • The differentiating power of insight automation
  • The importance of the global community when it comes to speed
  • Real-world examples from around the world


Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda