29 - 31 January, 2019
Novotel London West, London, United Kingdom

Michael Dmitrichenko


Chief Customer Officer
Volia


15:15 IDG: HOW TO MAKE YOUR EMPLOYEES DRIVE CUSTOMER SATISFACTION AT ALL CUSTOMER TOUCH POINTS?

This session is an opportunity to discuss everything to do with running customer touch points and getting the most out of your employees within yourCall Center, Retail, Field Operations, Digital and other channels. You will explore the best ways to overcome the common pain points in order to facilitate:
 
·         Performance improvement
·         Employee satisfaction and retention
·         Taking CX initiative
 
You will have a chance to bring your current challenges to the table and get input from the group.


Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda