29 - 31 January, 2019
Novotel London West, London, United Kingdom

Mario Murillo


VP, Customer Experience & Digital Transformation
VIVA Bolivia


15:00 E-CUSTOMER CARE

Looking for operational efficiencies using new digital technologies to reduce in-person agent interactions and using
process-automating tools as part of the strategy to provide a seamless Customer Experience that includes a shift in
customer behaviour. We will cover:
  • Digital Transformation strategy
  • New capabilities and engagement tendencies for Customer Service
  • Economic value and potential savings of digitisation
  • Change in Customer Behaviour
  • Next steps for E – Customer Care


Check out the incredible speaker line-up to see who will be joining Mario.

Download The Latest Agenda