Head of Marketing, Digital Intelligence, Nokia Software
Gaining significant business benefits with real-world data-driven use cases.
• Boosting NPS by improving experience and customer satisfaction at every touch point of the customer omni-channel journey
• Retaining high value customers with automated VIP and corporate experience monitoring
• Moving from network-centric to experience-centric business by prioritising issue resolution based on customer impact
• Empowering the marketing, customer care and operations with personalised customer experience index
• Detecting up-sell and cross-sell opportunities, and finding new revenue streams faster
• Automating and optimising operations, and boosting network performance