29 - 31 January, 2019
Novotel London West, London, United Kingdom

Malla Poikela


Head of Marketing, Digital Intelligence, Nokia Software
Nokia


14:45 AI-DRIVEN EXPERIENCE-CENTRIC BUSINESS AND OPERATIONS

Gaining significant business benefits with real-world data-driven use cases.
 
•        Boosting NPS by improving experience and customer satisfaction at every touch point of the customer omni-channel journey
•         Retaining high value customers with automated VIP and corporate experience monitoring
•         Moving from network-centric to experience-centric business by prioritising issue resolution based on customer impact
•         Empowering the marketing, customer care and operations with personalised customer experience index
•         Detecting up-sell and cross-sell opportunities, and finding new revenue streams faster
•         Automating and optimising operations, and boosting network performance


Check out the incredible speaker line-up to see who will be joining Malla.

Download The Latest Agenda