29 - 31 January, 2019
Novotel London West, London, United Kingdom

Julien Rio


Head of Marketing
Dimelo, a RingCentral Company


13:30 HOW TO ENGAGE WITH YOUR CUSTOMERS' OMNI-DIGITAL WORLD?

A company's digital transformation starts with the image
it conveys. Customer Care being the frontline of any
business, it is where the transformation is most visible
and where it must start.
It is now crucial to understand where customers wish
to contact companies and their new expectations on
customer care channels.
Join us to learn how to address these challenges:
  • Understanding new customers' expectations
  • Handling digital identities' multiplication
  • Managing a swift organization of Customer Care
  • Unifying digital channels in one tool to increase
customer satisfaction


Check out the incredible speaker line-up to see who will be joining Julien.

Download The Latest Agenda