29 - 31 January, 2019
Novotel London West, London, United Kingdom

Fabio Avellar


VP, Customer Experience
Telefonica Brazil (Vivo)


10:15 DRIVING CUSTOMER-CENTRIC CHANGE IN LATIN AMERICA’S LARGEST CALL CENTRE

Find out how Telefonica is improving the quality of service for 100 million of their customers using AI, IVR & SMS.
 
·         The journey of implementing AI for CX transformation
·         Keeping up with customer expectations
·         Integrating tech innovation through a “learn as you go” mentality


Check out the incredible speaker line-up to see who will be joining Fabio.

Download The Latest Agenda