29 - 31 January, 2019
Novotel London West, London, United Kingdom

Fabio Avellar


VP, Customer Experience
Telefonica Brazil (Vivo)


10:15 ENHANCING CUSTOMER EXPERIENCE IN LATIN AMERICA’S BIGGEST TELCO

Find out how Telefonica Brazil is improving the quality of service for 100 million customers.
  • The journey of implementing AI for CX transformation
  • Keeping up with customer expectations
  • Integrating tech innovation with a whole customer journeys review


Check out the incredible speaker line-up to see who will be joining Fabio.

Download The Latest Agenda