29 - 31 January, 2019
Novotel London West, London, United Kingdom

David Erickson


CEO
FreeConferenceCall.com


9:15 CUSTOMER SERVICE AND THE CHANGING CONSUMER DEMANDS IN THE DIGITAL WORLD

We have observed how customer expectations and habits have changed as a result of digitalisation and telecoms are now juggling to stay relevant trying to integrate digital channels into their CX effectively. Moving from Mobile First to AI First strategy on this digital journey, what does it mean to be proactive in meeting customer expectations and how to we act on that? In this session, you will explore what these changes mean for telecoms and how to build your business strategy based on customer service and innovation to live up to customer expectations in 2019+. 


Check out the incredible speaker line-up to see who will be joining David.

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