15:30 ALIGNING CUSTOMER AND EMPLOYEE EXPERIENCE TO DELIVER REAL WORLD PERFORMANCE IN THE DIGITAL ERA
People are fallible, especially if work and personal pressures are at an unsustainable level. So now more companies are looking at ways to mitigate risk, but also to be more engaging, likeable and trusted by customers, partners and their own people.
This workshop will share practical examples of how to identify and quantify where, and how, you can improve business and individual performance. It’s about knowing your people, what they move towards, what makes them tick and so how to motivate them and reduce effort in the delivery of great experiences.