Head of Design
The communications business model is complex and competition from over-the-top providers has never been
stronger. However, there are opportunities for service providers that remain largely untapped – all within the humble
In this session we’ll show how you can combine data with design to deliver experiences that will greatly improve
customer experience and loyalty.
- Quickly adapt the bill to improve the customer experience
- Use small snippets of billing data to deliver more concise content across convenient channels
- Leverage other data sets to create deeply personal and valuable experiences