VP, Customer Experience & Digital Evolution Koodo Mobile
T-shirt and jeans wearing, customer-loving telco guy focused on creating an effortless experience for customers. Bernard has over two decades of expertise across multiple telco brands creating enviable moments-of-truths on wireline and wireless customer journeys. Through strategic foresight, drive, and determination, he built a strong foundation for his most recent engagement at Koodo Mobile, a hugely successful Canadian telco, where he currently leads the Customer Experience and Digital Evolution teams. It’s in this capacity he implemented a new service model strategy, leveraging AI at its core, with the ultimate goal of if improving operational efficiency for the brand.
Check out the incredible speaker line-up to see who will be joining Bernard .