VP, Customer Experience & Digital Evolution
Koodo Mobile has remained an industry leader in the wireless category, backed by multiple J .D. Power wins over the last 10 years. A distinct approach to customer experience, centered around ‘design thinking’ principles is at the heart of the success.
Learn how you can adopt some of these insights for your business strategy and transform your customer interactions to a new future-proof digital model, maximising customer satisfaction and loyalty.
• Leverage AI, tech innovation and customer centricity for a win-win outcome
• Implement Virtual assistant into customer sales & care
• Using behavioral psychology in defining CX strategy