29 - 31 January, 2019
Novotel London West, London, United Kingdom

Antonio Ivankovic


Chief Customer Experience Officer
GO plc


10:15 UNIQUE APPROACH TO CX AT GO

Find out how GO define and introduce the branded Customer Experience as a source of sustainable company advantage and reverse engineer CX from a predictive experience to experience as a differentiator.
 
·         What are GO trying to achieve?
·         What’s unique at GO?
·         Re-establishing operational structure to streamline CX process: looking at CX roles and skills
·         How does a formula for success look like in practice?


Check out the incredible speaker line-up to see who will be joining Antonio.

Download The Latest Agenda