29 - 31 January, 2019
London, UK

2018 Speakers

Speakers


Vesa Jaakkola
Vesa Jaakkola
Director, Strategy & Service Design
Elisa
Mustafa Ergen
Mustafa Ergen
Chief Technology Adviser
Turk Telekom
Patricia Davison
Patricia Davison
Director Customer Experience Insights & Strategy
AT&T
Tyler Hemmen
Tyler Hemmen
VP of Marketing EMEA
Level 3
Deniz Demirci
Deniz Demirci
Vice President
Deutsche Telekom
Vaughn Van Bosch
Vaughn Van Bosch
Executive Head Customer Experience
Vodacom
Estelle Levacher
Estelle Levacher
Head of Customer Experience
Tesco Mobile
Alvin Korkie
Alvin Korkie
Chief Commercial Officer
MTC Namibia
Erik Vercouteren
Erik Vercouteren
EVP Customer Experience
KPN
Gary Norgate
Gary Norgate
Vice President Customer Experience
BT Group
Andre Kriger
Andre Kriger
VP of Customer Care
Telefonica Brazil
Jon Loshbaugh
Director of Customer Experience
Cahyadi Poernomo
Cahyadi Poernomo
Group Head of Growth & CVM
Indosat Ooredoo
Camille Kiffer
Camille Kiffer
Vice President - Consumer - Digital Channels and Business Transformation
Rogers Communications
Luka Baranovic
Luka Baranovic
Director, Customer Experience Management
Hrvatski Telekom
Will Gibson
Director
RTC
Abdulmajid al Rashoudi
Abdulmajid al Rashoudi
Chief Customer Care Officer
Zain
Gordon Littley
Gordon Littley
Managing Director, Customer Experience Practice
Verizon
Ker Ling Yew
Ker Ling Yew
Vice President Group Centre of Operational Excellence
Singtel
Jackie Ronson
Jackie Ronson
Director of Digital, CRM & Insights
EE
Shubhra Srivastava
Shubhra Srivastava
Vice President
Mastercard
Madhu Dua
Madhu Dua
Vice President Marketing & Head Customer Lifecycle Value Management
Relaince Jio
Jarred Brown
Jarred Brown
Senior Vice President
APT
Gabriele Elia
Gabriele Elia
Head of Open Innovation & Research
Telecom Italia
Joe Cothrel
Joe Cothrel
Chief Community Officer
Lithium
Otis Tawanda Makahamadze
Otis Tawanda Makahamadze
Chief Customer Experience Officer
Econet Wireless
Katherine Scheibli
Katherine Scheibli
Strategic Facilitator
LeapQ
Alexandra Birtles
Alexandra Birtles
Head of Loyalty Strategy and Next Best Action
Talk Talk
Claire de Selve
Claire de Selve
VP Customer Experience and Digital
Orange
Justin Conry
Justin Conry
Head of Transformation
Three
Finbarr Joy
Finbarr Joy
Board Technology Advisor
Lebara
Fiona MacDonald
Fiona MacDonald
Senior Director, Product Development and Customer Experience
Level 3
Sandra de Zoysa
Sandra de Zoysa
Group Chief Customer Officer
Dialog Axiata
Imran Malik
Imran Malik
Senior Director MS Delivery Management
du
Stephen Blanchette
Stephen Blanchette
Founder
Leap-Q
Rhona Bradshaw
Rhona Bradshaw
VP, Customer Experience Transformation
Liberty Global