29 - 31 January, 2019
Novotel London West, London, United Kingdom

Speakers | Customer Experience Management in Telecoms

Speakers


Rolf Adamson
Rolf Adamson
SVP, Contact Centres
YouSee
Seth Adler
Seth Adler
Host
CX Network
James Alexander
James Alexander
Co-Founder
Loop Advisors
Fabio Avellar
Fabio Avellar
VP, Customer Experience
Telefonica Brazil (Vivo)
Sebastien Bariou
Sebastien Bariou
Head of Digital Center of Excellence
Amdocs
Agustín Batiz
Agustín Batiz
Co-Founder
MedUX
Fabian Birgfeld
Fabian Birgfeld
CEO & Co-Founder
W12 Studios
Aaron Boasman-Patel
Aaron Boasman-Patel
VP, AI & Customer Experience
TM Forum
Thomas Boesen
Thomas Boesen
SVP, Business Development
IMImobile
Abdellatif Bouziani
Abdellatif Bouziani
Group CEO
Smart East Africa
Rahul Chauhan
Rahul Chauhan
UK & Nordic Business Head
Dimelo, a RingCentral Company
Christopher DeGrace
Christopher DeGrace
VP, Products & Alliences
OnePIN
Claire de Selve
Claire de Selve
VP, Customer Experience & Digital
Orange
Puneet Dhar
Puneet Dhar
Head of Customer Care Solutions
Nokia
Michael Dmitrichenko
Michael Dmitrichenko
Chief Customer Officer
Volia
Mark Geere
Mark Geere
Principal CEM Consultant
Huawei
Will Gibson
Will Gibson
Retail Business Optimisation Lead
Maplewave
Tuula Heikkinen
Tuula Heikkinen
VP, Customer Channels
Telia Finland
Chanice Henry
Chanice Henry
Editor-in-Chief
CX Network
Daniel Heuvelman
Daniel Heuvelman
Sales Manager
CALVI
Aasif Inam
Aasif Inam
VP, Product & Pricing
PTCL
Antonio Ivankovic
Antonio Ivankovic
Chief Customer Experience Officer
GO plc
Rick Kapani
Rick Kapani
CEO
Apptium Technologies
Suman Kargupta
Suman Kargupta
Head of Customer Experience
Jio
Muhammad Ali Khan
Muhammad Ali Khan
Head of Devices & Mobile Broadband
Jazz
Phil Lewis
Phil Lewis
Managing Director
Corporate Punk
Ingrid Lindberg
Ingrid Lindberg
Chief Experience Officer
Chief Customer
Carl Lyon
Carl Lyon
Managing Director
Perpetual Experience
Josephine Lung
Josephine Lung
Sr. Development Manager
EE
Maria Marino
Maria Marino
VP, Enterprise Customer Experience
Windstream
Mila Milenković
Mila Milenković
Head of Digital Innovation & Applications
Telekom Srbja
Greg Moore
Greg Moore
Corporate Solutions Manager
Exponea
Mario Murillo
Mario Murillo
VP, Customer Experience & Digital Transformation
VIVA Bolivia
Brendan O’Rourke
Brendan O’Rourke
Head of Design
BriteBill
Susan Oudshoorn
Susan Oudshoorn
CX Chapter Lead
KPN
Malla Poikela
Malla Poikela
Head of Marketing, Digital Intelligence, Nokia Software
Nokia
Justin Reilly
Justin Reilly
Former Head of CX Innovation
Verizon
Julien Rio
Julien Rio
Head of Marketing
Dimelo, a RingCentral Company
Prashantha Robertson
Prashantha Robertson
Deputy Chief Customer Officer
Sri Lanka Telecom
Michael Seeger
Michael Seeger
Global Head of Analytics & Assurance Sales
Ericsson
Lena Seibel
Lena Seibel
Director, Consumer Research & Business Psychologist
Innovationbubble
Peter Sergel
Peter Sergel
Commercial Director
Wiraya
Neil Shah
Neil Shah
Chief Design Officer (former Head of Design, Verizon)
Barclays
Branimir Spajić
Branimir Spajić
Director, Customer Experience Management
Hrvatski Telekom
Bernard Szederkenyi
Bernard Szederkenyi
VP, Customer Experience & Digital Evolution
Koodo Mobile
Gemini Waghmare
Gemini Waghmare
Head of Digital Identity
Amdocs
Katharina Wittgens
Katharina Wittgens
Managing Director & Business Psychology Consultant
Inovationbubble
Shiri Yitzhaki
Shiri Yitzhaki
Product Marketing Manager
Amdocs Optima
Alaa Zaher
Alaa Zaher
Head of Strategy & Innovation
Vodafone Egypt
Ian Zeifman
Ian Zeifman
Product Marketing Manager
Amdocs
Rene Werner
Rene Werner
Chief Customer Service & Customer Experience Officer
Celcom Axiata Berhad