29 - 31 January, 2019
Novotel London West, London, United Kingdom

Speakers | Customer Experience Management in Telecoms

Speakers


Nisreen Abu Hadba
Nisreen Abu Hadba
Director, Customer Experience & Quality
Orange Jordan
Rolf Adamson
Rolf Adamson
SVP, Contact Centres
YouSee
Seth Adler
Seth Adler
Host
CX Network
James Alexander
James Alexander
Decisioning Director
Sky
Marcos Arias
Marcos Arias
Former Director, Premium Call Centers
AT&T
Fabio Avellar
Fabio Avellar
VP, Customer Experience
Telefonica Brazil (Vivo)
Fabian Birgfeld
Fabian Birgfeld
Founder & Director
W12 Studios
Aaron Boasman-Patel
Aaron Boasman-Patel
VP, AI and Customer Experience
TM Forum
Abdellatif Bouziani
Abdellatif Bouziani
Group CEO
Smart East Africa
Christopher DeGrace
Christopher DeGrace
VP, Products & Alliences
OnePIN
Claire De Selve
Claire De Selve
VP, Customer Experience & Digital
Orange
Michael Dmitrichenko
Michael Dmitrichenko
Chief Customer Officer
Volia
David Erickson
David Erickson
CEO
FreeConferenceCall.com
Andy Fruhling
Andy Fruhling
VP, Software Development, Nokia Digital Experience
Nokia
Mark Geere
Mark Geere
Principal CEM Consultant
Huawei
Will Gibson
Will Gibson
Retail Business Optimisation Lead
Maplewave
Tuula Heikkinen
Tuula Heikkinen
Head of Customer Insight
Telia Finland
Aasif Inam
Aasif Inam
VP, Product & Pricing
PTCL
Antonio Ivankovic
Antonio Ivankovic
Chief Customer Experience Officer
GO plc
Omar Javaid
Omar Javaid
Chief Product Officer
Vonage
Suman Kargupta
Suman Kargupta
Head of Customer Experience
Jio
Muhammad Ali Khan
Muhammad Ali Khan
Head of Devices & Mobile Broadband
Jazz
Phil Lewis
Phil Lewis
Managing Director
Corporate Punk
Jonathan Lin
Jonathan Lin
Head of Product & Business Development
Ultra Mobile
Ingrid Lindberg
Ingrid Lindberg
Chief Experience Officer
Chief Customer
Carl Lyon
Carl Lyon
Managing Director
Perpetual Experience
Maria Marino
Maria Marino
VP, Customer Experience
Windstream
Mila Milenković
Mila Milenković
Head of Digital Innovation & Applications
Telekom Srbja
Hany Mokhtar
Hany Mokhtar
VP, Customer Experience
Mobily
Simon Moore Dr
Simon Moore Dr
CEO
Innovationbubble
Claudia Nieves
Claudia Nieves
Global Marketing Director
Digicel Group
Susan Oudshoorn
Susan Oudshoorn
CX Chapter Lead
KPN
Vishal Patel
Vishal Patel
Head of Customer Experience, EMEA
CenturyLink
Malla Poikela
Malla Poikela
Head of Marketing, Digital Intelligence, Nokia Software
Nokia
Justin Reilly
Justin Reilly
Head of Customer Experience Innovation
Verizon
Eman Rifaat
Eman Rifaat
Head of Customer Experience & Service Modelling
Vodafone Egypt
Prashantha Robertson
Prashantha Robertson
General Manager, Customer Experience
Sri Lanka Telecom
Neil Shah
Neil Shah
Head of Design & User Experience
Verizon
Branimir Spajić
Branimir Spajić
Director, Customer Experience Management
Hrvatski Telekom
Bernard Szederkenyi
Bernard Szederkenyi
VP, Customer Experience & Digital Evolution
Koodo Mobile
Tim Verouden
Tim Verouden
SVP, Products & Marketing
Telenor Group
Alaa Zaher
Alaa Zaher
Head of Strategy & Innovation
Vodafone Egypt