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31 January - 1 February, 2018
London, United Kingdom

Meet the Speakers


Abdulmajid Al Rashoudi
Abdulmajid Al Rashoudi
Chief Customer Care Officer
Zain KSA
Henriette Jehnert
Henriette Jehnert
VP, Customer Experience Omnichannel & IVR
Deutsche Telekom
Ideshini Naidoo
Ideshini Naidoo
Chief Customer Care Officer
MTN Group
Ashley Cook
Ashley Cook
Director, Customer Care
Three
Lisa Harrington
Lisa Harrington
Chief Customer Officer
BT Group
Gemini Waghmare
Gemini Waghmare
Chief Executive Officer & Founder
UXP Systems
Paul Morrissey
Paul Morrissey
Big Data Analytics & Customer Experience
TM Forum
Michael Havas
Michael Havas
Director, Customer Service & Sales
Telefonica
Imran Malik
Imran Malik
Senior Director, Enterprise Business
du
Stephen Essien
Stephen Essien
Director of Customer Operations
Tigo
Walter Neeft
Walter Neeft
Account Manager EMEA
Calvi
Migle Andrulionyte
Migle Andrulionyte
Head of Market Research
Tele2
Luka Baranovic
Luka Baranovic
Director E2E Customer Experience
Hrvatski Telekom
Neil Baucutt
Neil Baucutt
Head of Customer Experience & Mobile Services
O2
Roman Nedielka
Roman Nedielka
Director of Customer Experience & Digital
Etisalat
Radu Ciocan
Radu Ciocan
Group Director of Customer Experience
Ooredoo
Sandra De Zoysa
Sandra De Zoysa
Group Chief Customer Officer
Dialog Axiata
Vesa Jaakkola
Vesa Jaakkola
Director, Business Strategy & Service Design
Elisa
Tomas Dabasinskas
Tomas Dabasinskas
Head of B2B Group
Omnitel
Will Gibson
Will Gibson
Owner & Director
Retail Transformation Consultancy
Franz Weisenburger
Franz Weisenburger
SVP, Customer Experience Design
Deutsche Telekom
Joanne Dutton
Joanne Dutton
Director, Customer Insight, Strategy & Data
Virgin Media
David Garcia
David Garcia
Director, Service Strategy
TELUS
Vaughn Van Bosch
Vaughn Van Bosch
Executive Head of Digital & Customer Experience
Vodacom
Luciana Lotze
Luciana Lotze
Chief Marketing Officer
Millicom
Selda Bostancioglu
Selda Bostancioglu
Chief Customer Care Officer
Bakcell
Marcus Wendel
Marcus Wendel
Director, CRM
Canal Digital
Rick Kapani
Rick Kapani
Chief Executive Officer
Apptium Technologies
Apostolos Kallis
Apostolos Kallis
SVP Business Development
Etiya
Kevin O'Brien
Kevin O'Brien
VP of Application Development
Comcast
Assaf Aloni
Assaf Aloni
VP of Marketing
CellMining
Kateryna Nebesna
Kateryna Nebesna
Head of Customer Experience
Kyivstar
Jeff Eilertsen
Jeff Eilertsen
VP Client Success and Global Service Education
UP! Your Service
Anton Telegin
Anton Telegin
Group Director - Marketing
Vimpelcom
Saif Abri
Saif Abri
Senior Manager
Omantel
Gero Niemeyer
Gero Niemeyer
Managing Director of Customer Service
Deutsche Telekom
Estelle Levacher
Estelle Levacher
Customer Experience & Propositions Manager
Tesco Mobile
Anthony Koukoullis
Anthony Koukoullis
Director, Effectiveness Solutions
CEB
Melissa Harris
Melissa Harris
President and CEO
Telecom Training Corporation
Dominik Pacewicz
Dominik Pacewicz
Head of BSS Product Management
Comarch
Rogier van Nieuwenhuizen
Rogier van Nieuwenhuizen
Executive VP, EMEA
ClickFox
Jeroen Siegerink
Jeroen Siegerink
Social Business Strategist
inSided
Tony Parone
Tony Parone
Director of Information Technology
Comcast
Hany Mokhtar
Hany Mokhtar
Director of Customer Experience
Zain KSA
Anton Artemenkov
Anton Artemenkov
Creative Director
Sutherland Labs
Melanie Naidoo
Melanie Naidoo
Customer Experience Measurement Specialist
Telkom SA
Adam Barley
Adam Barley
Enterprise Telcos EMEA
LogMeIn
Ömer  Barbaros Yiş
Ömer Barbaros Yiş
Director, Fixed Broadband & Voice Marketing
Turk Telekom
Olga Zurabishvili
Olga Zurabishvili
Head of Customer Lifecycle Process Development Department
Volia
Ömer  Barbaros Yiş
Ömer Barbaros Yiş
Director, Fixed Broadband & Voice Marketing
Turk Telekom
Joana van den Brink-Quintanilha
Joana van den Brink-Quintanilha
Senior Analyst
Forrester

Speaker


Mr. Peter Young
Mr. Peter Young
CEO
Spatial Buzz