29 - 31 January, 2019
London, UK

I work in Africa or Latin America

In regions where customer experience budgets are tight, embedding a customer-centric mindset across your business can be challenging.

  • Are you struggling to transition from a cost-centric to customer-centric way of thinking?
  • Do you find that a lot of your customer experience efforts never really get past the planning phase due to lack of buy-in from internal stakeholders across your business?
  • Would you like to know how your peers from across the globe have already solved these challenges and more?

At the CEM in Telecoms Global Summit, benefit from a keynote Customer Centricity Showcase on Day 1 led by representatives from ETB and du to discover best practices in developing a customer-first culture. Plus, bring your questions to the opening CEO-led panel discussion to ensure you go home equipped with the strategies to break down silos and ensure all departments keep the customer front of mind.

And if you are still in the early stages of implementing your customer experience strategy, don’t miss the Day 1 work stream dedicated to this topic. Hear from Azerfon which strategic pillars to base your efforts around, and find out from Tigo Ghana how to move from strategy to action, and really “walk the talk” of customer experience.

Oh and don’t forget about our Thames boat tour where you will finally relax with a glass of wine after a busy Day 1 in a truly international networking experience with some fantastic views of London!

Related Content

Articles

  • Sem contrato, Sem problemas Sem contrato, Sem problemas
    Este artigo traz as estratégias de retenção que irão preencher a lacuna entre o que as empresas de telecomunicações acham que seus consumidores querem e o que pesquisas mostram que eles realmente precisam. A Telecoms IQ pondera os benefícios e o retorno de investimento nos programas de retenção e fidelização para melhor compreender por que, quando e como investir em seus clientes, a fim de manter o negócio e aumentar a sua receita
  • Sin contrato, no hay problemasSin contrato, no hay problemas
    Este artículo plantea las estrategias de retención que cerrarán la brecha entre lo que las empresas de telecomunicaciones piensan los consumidores quieren y lo que las investigaciones han demostrado que necesitan. Telecomunicaciones IQ sopesa los beneficios y el RSI de los programas de retención y lealtad para comprender mejor por qué, cuándo y cómo invertir en sus clientes con el fin de mantener el negocio y hacer crecer sus ingresos.
  • No Contract? No problem!No Contract? No problem!
    This article puts forwards the retention strategies that will bridge the gap between what telecom companies think consumers want and what research has shown they need. Telecoms IQ weighs up the benefits and ROI of retention and loyalty programs to better understand why, when and how to invest in your customers in order to retain business and grow your revenue.
  • Como tornar o foco no cliente o carro-chefe da mentalidade de sua empresaComo tornar o foco no cliente o carro-chefe da mentalidade de sua empresa
    Em 2015, apenas estar ciente de que crescentes parcelas de consumidores estão mudando de provedor de rede e que esperam mais das empresas de telefonia já não será o bastante. Sua empresa precisa estar por dentro dos principais temas que devem ser integrados ao negócio para manter-se à frente dos concorrentes, bem como os melhores métodos de implementação e os erros a serem deixados para trás em 2014.
  • Cómo hacer que la centricidad del cliente sea el factor central en la mentalidad de su empresa.Cómo hacer que la centricidad del cliente sea el factor central en la mentalidad de su empresa.
    En 2015, tan solo ser conscientes de que cada día crecen más las tasas de consumidores que están cambiando de proveedores de redes y que esperan más de sus empresas de telefonía no será suficiente. Su empresa necesita conocer los temas clave que deben ser integrados en el negocio para mantenerse delante de los competidores, los mejores métodos de ejecución y los errores a dejar atrás en 2014. Telecomunicaciones iQ presenta el primer paso para poner a sus clientes en el centro de todos sus procesos internos y hacer de su experiencia su característica distintiva de competición...
  • How to keep customer-centricity at the front of your companyHow to keep customer-centricity at the front of your company's mind-set
    In 2015, simply being aware of the increasing rate consumers are switching network providers and are expecting more from their phone companies will not be enough. Your company needs to know the key themes that have to be integrated into the business in order to stay ahead of competitors, the best methods of implementation and the mistakes to leave behind in 2014. Telecoms iQ presents the first step to putting your customers at the heart of all your internal processes and making their experience your competitive differentiator…