In this exclusive report, CEM professionals in Telecoms from the Middle East, Europe and South Africa provide their key insights into providing customer experience excellence in the fast-past and constantly evolving industry.
This eBook features interviews with Ideshini Naidoo, on the CEM strategies the Telecoms industry can learn from the financial services, as well as case studies from Telenet, a glance into artificial intelligence in CEM, using social media as tool for improving customer experience and more!
Download your complementary eBook here!
Ahead of the CEM in Telecoms Global Summit 2017, CX Network interviewed Liberty Global, Jersey Telecom, Ooredoo and TELUS to gather their insights and provide you with their key solutions and secrets to delivering a successful customer experience.
• Liberty Global reveals the secret to successfully aligning customer experience across 14 countries!
• Jersey Telecom shows you the 5 steps to implementing sustainable CX in your organisation
• Ooredoo's customer retention and the digital evolution
• TELUS takes you from business transactions to customer outcomes: The journey operators need to make for customer retention