Insights, Analytics,and Customer Retention

Insights, Analytics,and Customer Retention

Ahead of the CEM in Telecoms Global Summit 2017, CX Network interviewed Liberty Global, Jersey Telecom, Ooredoo and TELUS to gather their insights and provide you with their key solutions and secrets to delivering a successful customer experience.

• Liberty Global reveals the secret to successfully aligning customer experience across 14 countries!
• Jersey Telecom shows you the 5 steps to implementing sustainable CX in your organisation
• Ooredoo's customer retention and the digital evolution
• TELUS takes you from business transactions to customer outcomes: The journey operators need to make for customer retention


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