Additional Event Information

CEM in Telecoms Global Summit Agenda 2018

CEM in Telecoms Global Summit Agenda 2018

Download the 2018 agenda to find out more about:

  • Implementing Artificial Intelligence into each one of your customer channels
  • Linking your employee experience and customer experience 
  • Turning your customer insights into action
  • Transforming your omni-channel strategy
  • Making data your biggest strength 
  • Becoming truly customer centric 

GUIDE: How to exceed customers' expectations in 2019?

GUIDE: How to exceed customers' expectations in 2019?

In this white paper, you will find the best tips from customer experience experts who are among the most influential in providing advice and thought leadership to businesses.

Topics include:

  • How do you exceed what your customers expect of you?
  • How to develop a strong strategy for Customer Service?
  • Which areas are key to improving Customer Experience?
Customer Experience Portfolio: Business Development Pack 2019

Customer Experience Portfolio: Business Development Pack 2019

Interested in partnering with the CEM Global Summit? View our 2019 CX Portfolio Business Development Pack, to learn about the sponsorship opportunities we offer, and how CEM Global can improve your ROI.

Dimelo- Omni-Digital Customer Care Statistics

Dimelo- Omni-Digital Customer Care Statistics

Improving customer experience is now a top priority for 72% of companies. To stay competitive and offer the best possible experience, it is essential to keep up with the rapidly changing customer expectations and new technologies.

To help you optimize your strategy and embrace the next trends, we have gathered a selection of the most important statistics to know.

Six Trends Shaking Up Customer Care in 2019

Six Trends Shaking Up Customer Care in 2019

As 2018 comes to a close, it’s time to reflect upon this year’s Customer Care industry highlights, and to think about what’s expected to happen next year. To help you plan for 2019, Dimelo report on six major trends that are set to shake up the industry.

Telecoms CEM Investment Trends eBook

Telecoms CEM Investment Trends eBook

In this report we look at the current investment priorities of a group of telecoms CX influencers as well as the 12 months ahead. Use the findings for insight on where the industry is heading so you can benchmark the results against your own progress and plan your CX strategies accordingly.