Additional Event Information
Download the 2018 agenda to find out more about:
- Implementing Artificial Intelligence into each one of your customer channels
- Linking your employee experience and customer experience
- Turning your customer insights into action
- Transforming your omni-channel strategy
- Making data your biggest strength
- Becoming truly customer centric
In this white paper, you will find the best tips from customer experience experts who are among the most influential in providing advice and thought leadership to businesses.
- How do you exceed what your customers expect of you?
- How to develop a strong strategy for Customer Service?
- Which areas are key to improving Customer Experience?
Interested in partnering with the CEM Global Summit? View our 2019 CX Portfolio Business Development Pack, to learn about the sponsorship opportunities we offer, and how CEM Global can improve your ROI.
Improving customer experience is now a top priority for 72% of companies. To stay competitive and offer the best possible experience, it is essential to keep up with the rapidly changing customer expectations and new technologies.
To help you optimize your strategy and embrace the next trends, we have gathered a selection of the most important statistics to know.
As 2018 comes to a close, it’s time to reflect upon this year’s Customer Care industry highlights, and to think about what’s expected to happen next year. To help you plan for 2019, Dimelo report on six major trends that are set to shake up the industry.
In this report we look at the current investment priorities of a group of telecoms CX influencers as well as the 12 months ahead. Use the findings for insight on where the industry is heading so you can benchmark the results against your own progress and plan your CX strategies accordingly.