29 - 31 January, 2019
Novotel London West, London, United Kingdom

Resource Centre

CEM in Telecoms Global Summit Agenda 2018

Download the 2018 agenda to find out more about:Implementing Artificial Intelligence into each one of your customer channelsLinking your employee experience and customer experience Turning your custom ...

Featured Download

GUIDE: How to exceed customers' expectations in 2019?

In this white paper, you will find the best tips from customer experience experts who are among the most influential in providing advice and thought leadership to businesses.Topics include:How do you exceed what your customers expect of you?How to develop a strong ...

Customer Experience Portfolio: Business Development Pack 2019

Interested in partnering with the CEM Global Summit? View our 2019 CX Portfolio Business Development Pack, to learn about the sponsorship opportunities we offer, and how CEM Global can improve your ROI.

Dimelo- Omni-Digital Customer Care Statistics

Improving customer experience is now a top priority for 72% of companies. To stay competitive and offer the best possible experience, it is essential to keep up with the rapidly changing customer expectations and new technologies.To help you optimize your strategy and embrace the next tren ...

Six Trends Shaking Up Customer Care in 2019

As 2018 comes to a close, it’s time to reflect upon this year’s Customer Care industry highlights, and to think about what’s expected to happen next year. To help you plan for 2019, Dimelo report on six major trends that are set to shake up the industry.

Telecoms CEM Investment Trends eBook

In this report we look at the current investment priorities of a group of telecoms CX influencers as well as the 12 months ahead. Use the findings for insight on where the industry is heading so you can benchmark the results against your own progress and plan your CX strategies accordingly.

Interactive Presentation: Digitalising Your Customer Touchpoints

Digital solutions now play an important role in the customer experience and many companies are currently investing in tools to further digitise their customer journey, through tech such as artificial intelligence, mobile apps and chatbots. This interactive presentation will take you through sever ...

Beyond the Frontline: Tackling customer experience at the heart of your organisation

In order for telecoms companies to provide a positive and reliable customer experience, changes are needed in both the underlying customer processes at the centre of an organisation and the way employees work on the frontline. Ahead of the CEM in Telecoms Global Summit 2019, CX Network caught up ...

CEM in Telecoms Investment Report

Customer Experience Management in Telecoms Global Investment ReportWe are in the age of the customer. The acceleration of technological advancements have made customer experiences faster, more efficient and more memorable – and this has driven a  change in customer behaviours and expe ...

How to achieve customer experience excellence - Insights from the CEM Directors of Hrvatski Telekom & Tele2

As the 60 speaker line-up for CEM Global Telecoms Week grows, we are taking this opportunity to share a snapshot of those companies who will share tangible, innovative case studies on how you can maintain pace with disruptive competitors amidst advancements in technology, data management and soci ...

CEM Report: Industry leaders from across the globe provide their insights!

In this exclusive report, CEM professionals in Telecoms from the Middle East, Europe and South Africa provide their key insights into providing customer experience excellence in the fast-past and constantly evolving industry.  This eBook features interviews with Ideshini Naidoo, ...

Insights, Analytics,and Customer Retention

Ahead of the CEM in Telecoms Global Summit 2017, CX Network interviewed Liberty Global, Jersey Telecom, Ooredoo and TELUS to gather their insights and provide you with their key solutions and secrets to delivering a successful customer experience. • Liberty Global reveals the secret ...

Building Customer Centricity Through Employee Engagement

To have a truly customer-centric culture, an organisation has to put the customer at the heart of everything it does - this starts with building a commitment to engaging all employees by empowering, supporting and enthusing them to deliver the strategy.Download our interactive prezi to exp ...