• Refine your CX strategy to achieve the highest returns, learning from case studies and in depth discussions from 30+ operators
• Provide proactive personalised service by listening to your customers through big and small data 
• Take customer engagement to the next level and reduce customer effort by implementing intelligent solutions
• Consolidate customer focus culture within your organisation by aligning the different stakeholders to the common goal

  View the full event guide    For more information enquire here   Secure your place

Gather insights from leading global telecom CX pioneers, including: 

Rolf Adamson
SVP, Contact Centres
YouSee

James Alexander
Co-Founder
Loop Advisors

Fabio Avellar
VP, Customer Experience
Telefonica Brazil (Vivo)

Sebastien Bariou
Head of Digital Center of Excellence
Amdocs

Agustín Batiz
Co-Founder
MedUX

Fabian Birgfeld
CEO & Co-Founder
W12 Studios

Aaron Boasman-Patel
VP, AI & Customer Experience
TM Forum

Thomas Boesen
SVP, Business Development
IMImobile

Abdellatif Bouziani
Group CEO
Smart East Africa

Rahul Chauhan
UK & Nordic Business Head
Dimelo, a RingCentral Company

Christopher DeGrace
VP, Products & Alliences
OnePIN

Claire de Selve
VP, Customer Experience & Digital
Orange

Michael Dmitrichenko
Chief Customer Officer
Volia

Mark Geere
Principal CEM Consultant
Huawei

Will Gibson
Retail Business Optimisation Lead
Maplewave

Tuula Heikkinen
VP, Customer Channels
Telia Finland

Daniel Heuvelman
Sales Manager
CALVI

Aasif Inam
VP, Product & Pricing
PTCL

Antonio Ivankovic
Chief Customer Experience Officer
GO plc

Rick Kapani
CEO
Apptium Technologies

Muhammad Ali Khan
Head of Devices & Mobile Broadband
Jazz

Phil Lewis
Managing Director
Corporate Punk

Ingrid Lindberg
Chief Experience Officer
Chief Customer

Carl Lyon
Managing Director
Perpetual Experience

Josephine Lung
Sr. Development Manager
EE

Maria Marino
VP, Enterprise Customer Experience
Windstream

Mila Milenković
Head of Digital Innovation & Applications
Telekom Srbja

Mario Murillo
VP, Customer Experience & Digital Transformation
VIVA Bolivia

Brendan O’Rourke
Head of Design
BriteBill

Susan Oudshoorn
CX Chapter Lead
KPN

Malla Poikela
Head of Marketing, Digital Intelligence, Nokia Software
Nokia

Justin Reilly
Former Head of CX Innovation
Verizon

Julien Rio
Head of Marketing
Dimelo, a RingCentral Company

Prashantha Robertson
Deputy Chief Customer Officer
Sri Lanka Telecom

Michael Seeger
Global Head of Analytics & Assurance Sales
Ericsson

Lena Seibel
Director, Consumer Research & Business Psychologist
Innovationbubble

Peter Sergel
Commercial Director
Wiraya

Neil Shah
Chief Design Officer (former Head of Design, Verizon)
Barclays

Branimir Spajić
Director, Customer Experience Management
Hrvatski Telekom

Bernard Szederkenyi
VP, Customer Experience & Digital Evolution
Koodo Mobile

Gemini Waghmare
Head of Digital Identity
Amdocs

Katharina Wittgens
Managing Director & Business Psychology Consultant
Inovationbubble

Shiri Yitzhaki
Product Marketing Manager
Amdocs Optima

Alaa Zaher
Head of Strategy & Innovation
Vodafone Egypt

Ian Zeifman
Product Marketing Manager
Amdocs

Rene Werner
Chief Customer Service & Customer Experience Officer
Celcom Axiata Berhad

View the full speaker line up