The final shortlist for the Inaugural Global CX Telecoms Awards – taking place in the evening, 30th January as part of CEM in Telecoms Global Summit – has been announced! Huge congratulations to all entrants, but a special well done to our esteemed finalists:

Best-in-class Customer Marketing Campaign:

  • Turkcell – “International Route Optimisation”
  • Smarty - “The SMARTYer way to launch a new telecoms brand”


Best-in-class Example of ROI:

  • Koodoo – “Transforming our End to End customer service model leveraging AI”
  • Turkcell – “Retail Store Evaluation”

Best-in-class Employee Engagement Programme:

  • Sure International – “Customer Service Centre Transformation Through People Programme”
  • Vodafone – “Leveraging digital to create a world-class employee experience”


Best-in-class Personalisation Case Study:

  • China Mobile Zhejiang – “Mobile Video Intelligence Personalized Recommended Engine”
  • A1 Telekom – “Handset recommendation model” 


Best-in-class Customer Engagement Tool:

  • Hutchinson 3G – “Vibes – Real Time customer sentiment analysis”
  • Celcom Axiata – “Social Media Experience (smEX) Hub”

Alongside recognising some of the telecoms industry’s leading lights you’ll also have the opportunity to enjoy a champagne reception, canapes and live music throughout the evening, so don’t miss out on your chance to be there with your international peers!

Awards ceremony sponsored by: