Welcome to CEM in Telecoms Global Summit 2019!
Master digital transformation to embrace evolving customer demands
Customer demands are constantly evolving and will not slow down.
To combat this operators have been managing digital transformation, seamless omnichannel experiences and embedding the Voice of the Customer into their operations. However, with technology breeding disruptive competitors and greater consumer standards, it is increasingly difficult to maintain pace with customers. This is all making operators connect with customers in new ways on new channels with new products.
CEM Global addresses pertinent challenges for B2B and B2C in London on 30th January - 2nd February, 2018 with practitioners given the opportunity to learn from tangible case studies and sit side-by-side with their peers to deduce how to drive revenue through:
Master technology and online experiences to design processes, products and services that will satisfy ever-evolving customer demands
Appreciate the customer journey at all touch points to optimize the customer experience
Data Analytics and Customer Measurements
TMeasure customer feedback and insights to evaluate core customer data that will allow you to grow the balance sheet
Tailor products to customer needs through a cohesive operational framework and mature customer-centric culture
2018 Speakers included
Director, Strategy & Service Design
Chief Technology Adviser
Director Customer Experience Insights & Strategy
VP of Marketing EMEA
Executive Head Customer Experience
Head of Customer Experience
Chief Commercial Officer
EVP Customer Experience
Vice President Customer Experience
VP of Customer Care
Director of Customer Experience
Group Head of Growth & CVM
Vice President - Consumer - Digital Channels and Business Transformation
Director, Customer Experience Management
Chief Customer Care Officer
Managing Director, Customer Experience Practice
Vice President Group Centre of Operational Excellence
Director of Digital, CRM & Insights
Vice President Marketing & Head Customer Lifecycle Value Management
Senior Vice President
Head of Open Innovation & Research
Chief Community Officer
Chief Customer Experience Officer
Head of Loyalty Strategy and Next Best Action
VP Customer Experience and Digital
Head of Transformation
Board Technology Advisor
Senior Director, Product Development and Customer Experience
Group Chief Customer Officer
Senior Director MS Delivery Management
VP, Customer Experience Transformation
What attendees said about the event...
"The event was hugely valuable - meeting such a broad array of companies, suppliers and vendors from all over the world and all aspects of the telecoms industry... "
"It's a mandatory annual event!"
"This conference has exceeded all my expectations. The preparation and the conference management were awesome... "
"Best in class conference organization!"
"Very well organised event, great networking opportunities - I gained a lot of insights from best practices around the world"
"The event was very valuable for me since I learned from all insights, met interesting people and potential news business partners"
"A valuable two days to get an understanding, perspective and successes on a global level."
"Was very good in terms of content, many of the different carriers shared valuable insights."
"Very valuable since I got some good easy to implement ideas on."
"As always, the contacts and the networking are the most valuable component."
"I think it was a very valuable session and many of the delegates shared useful information. Overall a good 2 days."
"Good value. Especially from concrete examples of operational excellence and creative excamples shared by telco operators"
"Great selection of speakers from all over the world that enabled me to see the opportunities and challenges facing telecos in different markets"
"Absolutely superb event content vise."