Welcome to CEM in Telecoms Global Summit 2017!

Master digital transformation to embrace evolving customer demands

Customer demands are constantly evolving and will not slow down.

To combat this operators have been managing digital transformation, seamless omnichannel experiences and embedding the Voice of the Customer into their operations. However, with technology breeding disruptive competitors and greater consumer standards, it is increasingly difficult to maintain pace with customers. This is all making operators connect with customers in new ways on new channels with new products.

CEM Global addresses pertinent challenges for B2B and B2C at the QEII Conference Centre in London on 23rd-26th January 2017 with practitioners given the opportunity to learn from tangible case studies and sit side-by-side with their peers to deduce how to drive revenue:

Digital Transformation

Digital Transformation

Master technology and online experiences to design processes, products and services that will satisfy ever-evolving customer demands



Appreciate the customer journey at all touch points to optimize the customer experience

Data Analytics and Customer Measurements

Data Analytics and Customer Measurements

TMeasure customer feedback and insights to evaluate core customer data that will allow you to grow the balance sheet

Organisational Culture

Organisational Culture

Tailor products to customer needs through a cohesive operational framework and mature customer-centric culture

Your #1 Customer Service Event




Sponsors & Exhibitors


Countries Represented





Representation From Outside Europe


Operators Represented

2017 Speakers Include


Lisa Harrington

Chief Customer Officer
BT Group


Abdulmajid Al Rashoudi

Chief Customer Care Officer
Zain KSA


Yan Wang

Director Customer Experience Strategy
Rogers Communication


Ideshini Naidoo

Chief Customer Care Officer
MTN Groupt


Carmine Muscariello

Director Customer Experience
Bouygues Telecom


Joanne Dutton

Director Customer Insight, Strategy & Data
Virgin Media


Ashely Cook

Director Customer Care


Franz Weisenburger

SVP CX Design
Deutsche Telekom

Previous attendees included:

Highlights from Customer Experience Management in Telecoms Global Summit

Ensure you get the most value from the event by choosing from multiple topic streams and creating a conference agenda tailored specifically to your needs, or request an invitation to the CEM Leaders Boardroom sessions, where VP and C-level participants can freely share their challenges in a closed-door setting.

What 2016 attendees said about the event...

Sponsors & Exhibitors
Media Partners