Welcome to CEM in Telecoms Global Summit 2017!
Master digital transformation to embrace evolving customer demands
Customer demands are constantly evolving and will not slow down.
To combat this operators have been managing digital transformation, seamless omnichannel experiences and embedding the Voice of the Customer into their operations. However, with technology breeding disruptive competitors and greater consumer standards, it is increasingly difficult to maintain pace with customers. This is all making operators connect with customers in new ways on new channels with new products.
CEM Global addresses pertinent challenges for B2B and B2C at the QEII Conference Centre in London on 23rd-26th January 2017 with practitioners given the opportunity to learn from tangible case studies and sit side-by-side with their peers to deduce how to drive revenue:
Master technology and online experiences to design processes, products and services that will satisfy ever-evolving customer demands
Appreciate the customer journey at all touch points to optimize the customer experience
Data Analytics and Customer Measurements
TMeasure customer feedback and insights to evaluate core customer data that will allow you to grow the balance sheet
Tailor products to customer needs through a cohesive operational framework and mature customer-centric culture
Your #1 Customer Service Event
Sponsors & Exhibitors
Representation From Outside Europe
2017 Speakers Include
Chief Customer Officer
Abdulmajid Al Rashoudi
Chief Customer Care Officer
Director Customer Experience Strategy
Chief Customer Care Officer
Director Customer Experience
Director Customer Insight, Strategy & Data
Director Customer Care
SVP CX Design
Previous attendees included:
Highlights from Customer Experience Management in Telecoms Global Summit
Ensure you get the most value from the event by choosing from multiple topic streams and creating a conference agenda tailored specifically to your needs, or request an invitation to the CEM Leaders Boardroom sessions, where VP and C-level participants can freely share their challenges in a closed-door setting.
What 2016 attendees said about the event...
"The event was hugely valuable - meeting such a broad array of companies, suppliers and vendors from all over the world and all aspects of the telecoms industry... "
"It's a mandatory annual event!"
"This conference has exceeded all my expectations. The preparation and the conference management were awesome... "
"Best in class conference organization!"
"Very well organised event, great networking opportunities - I gained a lot of insights from best practices around the world"
"The event was very valuable for me since I learned from all insights, met interesting people and potential news business partners"
"A valuable two days to get an understanding, perspective and successes on a global level."
"Was very good in terms of content, many of the different carriers shared valuable insights."
"Very valuable since I got some good easy to implement ideas on."
"As always, the contacts and the networking are the most valuable component."
"I think it was a very valuable session and many of the delegates shared useful information. Overall a good 2 days."
"Good value. Especially from concrete examples of operational excellence and creative excamples shared by telco operators"
"Great selection of speakers from all over the world that enabled me to see the opportunities and challenges facing telecos in different markets"
"Absolutely superb event content vise."
2016 Post Show Report
At 2015’s CEM in Telecoms Global Summit, over 200 old friends and new colleagues returned to London once again to chart how far the industry has come (and still has to go!) in the world of customer experience management.