Welcome to the 14th Annual Customer Experience Management in Telecoms Global!

Aligning product, process and people to deliver on customer expectations in the digital world 

Year after year the Customer Experience Management Summit returns, helping telecoms businesses around the world to take their CX strategies one step further. As customer interactions keep shifting and technology keeps offering new innovative solutions, the influential market players are once again coming together to set the tone for where the areas of key focus will lie in the upcoming year, and beyond. Although there are many challenges and obstacles to overcome, the question on most people’s minds is “How do we keep the pace with our customers to remain relevant in the highly digitalised world of increased competition from new arising sources?”

This year operators, alongside the likes of Verizon, AT&T, Orange, Jio, du, PTCL, Vodafone, Sky and many more, will gather to assess telecom limitations and seek out opportunities for CX and revenue growth through thinking outside of the box of standard offerings, common CX processes and customer service. We will look at the new and old-age customer touch-points, such as retail, contact centres and self-service and behind the scenes of customer communication to find out what the customers need from telecoms and how to deliver it effectively.

Do not miss the opportunity to join our expert practitioners, learn from tangible case studies and discover how to improve your CX and generate revenue with our three streams:

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