Welcome to CEM in Telecoms Global Summit 2018!

Master digital transformation to embrace evolving customer demands

Customer demands are constantly evolving and will not slow down.

To combat this operators have been managing digital transformation, seamless omnichannel experiences and embedding the Voice of the Customer into their operations. However, with technology breeding disruptive competitors and greater consumer standards, it is increasingly difficult to maintain pace with customers. This is all making operators connect with customers in new ways on new channels with new products.

CEM Global addresses pertinent challenges for B2B and B2C in London on 30th January - 2nd February, 2018 with practitioners given the opportunity to learn from tangible case studies and sit side-by-side with their peers to deduce how to drive revenue through:

Digital Transformation

Digital Transformation

Master technology and online experiences to design processes, products and services that will satisfy ever-evolving customer demands

Customer-Centricity

Customer-Centricity

Appreciate the customer journey at all touch points to optimize the customer experience

Data Analytics and Customer Measurements

Data Analytics and Customer Measurements

TMeasure customer feedback and insights to evaluate core customer data that will allow you to grow the balance sheet

Organisational Culture

Organisational Culture

Tailor products to customer needs through a cohesive operational framework and mature customer-centric culture

Meet The Speakers

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