• G6 Visionaries

    Meet and network with leading telecoms operators:

    CxOs, VPs, Directors, Departmental Heads, Managers and Experts of:

    Marketing
    Customer Experience
    Commercial Operations
    Customer Care
    Customer Services
    Contact Centres
    Customer Support

    Brand Management
    Quality & Customer Satisfaction
    Customer Insight
    User Experience
    Customer Retention & Loyalty
    Customer Operations

  • Excellence Awards

    The CEM in Telecoms video

    Press play to view exclusive footage and testimonials from CEM in Telecoms!

  • Why Attend

    Event highlights for CEM in Telecoms 2012:

    World-class, operator-led speaker panel of 26 CMOs, VPs, Directors and Departmental Heads

    Proven case studies on how to use CEM to drive ROI, cost savings and reduce churn

    Opportunities for interaction and debate with a wide base of CEM experts

Welcome to Customer Experience Management in Telecoms

The 3rd Telecoms IQ’s Customer Experience Management event in January was a huge success bringing together an impressive turn-out of CMOs and Directors of Customer Experience from operators across the globe. This year, topics on the cutting-edge agenda included new measures for customer experience, such as Net Trust Score, plus how to engage your customers with your brand and implement a company-wide CEM transformation. It also explored exciting developments in network intelligence and how to proactively improve the customer experience. Contributions from dynamic speakers such as Jonnie Cahill from O2 and Tomas Lykke Nielsen from TDC Denmark as well as the many interactive sessions enabled attendees to share key lessons and new ideas to drive forward their CEM strategies.

Download the Brochure

CEM in Telecoms Brochure

Download the Brochure

Download the Customer Experience Management in Telecoms 2012 brochure now to view the 2012 programme, operator case studies, speaker line-up, workshops & much more!

Listen to your CEM podcasts

Reasons why you should attend Customer Experience Management in Telecoms:

  • Hear from a world-class, operator led speaker panel of 26 CMOs, VPs, Directors and Departmental Heads in charge of the customer experience
  • Learn from proven case studies how to improve the customer experience whilst increasing your profitability and reducing operational costs .
  • Gain first-hand insight into the initiatives that will successfully engage your staff to improve the customer experience across all touch points
  • Understand how to differentiate your brand in a saturated market and find new ways to exceed your customers’ expectations
  • Benchmark your initiatives with other industries who are leading the way in CEM through an interactive cross-industry panel

Top 3 case studies at CEM in Telecoms 2012:

  • Learn how BT have driven a successful organisational change programme that has increased “right first time” rates by 50%
  • Discover how Telefónica O2 are differentiating their brand in a saturated market and establishing an emotional connection with their customers
  • Hear how Du are successfully breaking down departmental silos in order to deliver a consistent and seamless customer experience across all touch points