Meet and network with leading telecoms operators:
CxOs, VPs, Directors, Departmental Heads, Managers and Experts of:
Marketing
Customer Experience
Commercial Operations
Customer Care
Customer Services
Contact Centres
Customer Support
Brand Management
Quality & Customer Satisfaction
Customer Insight
User Experience
Customer Retention & Loyalty
Customer Operations
The CEM in Telecoms video
Press play to view exclusive footage and testimonials from CEM in Telecoms!
Event highlights for CEM in
Telecoms 2012:
World-class, operator-led speaker panel of 26 CMOs, VPs, Directors and Departmental Heads
Proven case studies on how to use CEM to drive ROI, cost savings and reduce churn
Opportunities for interaction and debate with a wide base of CEM experts
Welcome to Customer Experience Management in Telecoms
Telecoms IQ's 3rd Customer Experience Management conference in January 2012 is the market-leading event on how to optimise your CEM strategies and leverage them to deliver a tangible ROI that will secure top-level buy-in.
Hear from a world-class, operator-led speaker panel of 26 CMOs, VPs, Directors and Departmental Heads in charge of the customer experience. They will present ground-breaking case studies and demonstrate proven results on how their CEM strategies have driven increased revenue, significant cost savings and reduced churn.
You will learn how to successfully engage your employees in delivering a consistently high quality customer experience across all touch points of the customer journey. Plus, discover the winning CEM initiatives that will surprise and delight your customers and exceed their expectations.
Don’t miss the CEM in Telecoms Pre-Conference Workshop on examining how to radically improve your 'Customer Experience Readiness'
Download the Customer Experience Management in Telecoms brochure now to view the programme, operator case studies, speaker line-up, workshops & much more!
Reasons why you should attend Customer Experience Management in January 2012:
- Hear from a world-class, operator led speaker panel of 26 CMOs, VPs, Directors and Departmental Heads in charge of the customer experience
- Learn from proven case studies how to improve the customer experience whilst increasing your profitability and reducing operational costs .
- Gain first-hand insight into the initiatives that will successfully engage your staff to improve the customer experience across all touch points
- Understand how to differentiate your brand in a saturated market and find new ways to exceed your customers’ expectations
- Benchmark your initiatives with other industries who are leading the way in CEM through an interactive cross-industry panel
Don’t miss your additional learning opportunities at the CEM in Telecoms Conference:
Pre-Conference Workshop – Monday 23 January 2012
Examining how to radically improve your 'Customer Experience Readiness'
Led by:
Stephen Blanchette
Founder & Consultant-Coach
LeapQ
Top 3 case studies not to be missed:
- Learn how BT have driven a successful organisational change programme that has increased “right first time” rates by 50%
- Discover how Telefónica O2 are differentiating their brand in a saturated market and establishing an emotional connection with their customers
- Hear how Du are successfully breaking down departmental silos in order to deliver a consistent and seamless customer experience across all touch points
Lead Sponsor
Associate Sponsor
